Refund and Returns Policy

Return and Refund Policy

Effective Date: [30/11/2024]

At Kalpataru Naturals, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy for details.

1. Eligibility for Returns

You may request a return under the following conditions:

• The product was damaged during delivery.
• The product delivered was incorrect or different from what you ordered.
• The product is defective or spoiled at the time of delivery.

Note:

• Products must be returned in their original packaging, unused, and with proof of purchase.

2. Timeframe for Returns

• Return requests must be initiated within 7 days of receiving the product.
• Beyond this period, we may not be able to process your request.

3. How to Request a Return

To request a return:

1. Contact our customer support team via [support@kalpatarutheorganicstores.com].
2. Provide your order details, including the invoice number and the reason for the return.
3. If applicable, attach a photo of the damaged or defective item for verification.

Our team will review your request and guide you through the return process.

4. Refund Policy

Refunds will be processed once the returned item is received and inspected. Here are the details:

• Refund Method:
  Refunds will be issued to the original payment method used during the purchase.
• Processing Time:
  Refunds will typically be Credit within 5-7 business days of receiving the returned item.

Note: Shipping fees (if applicable) are non-refundable.

5. Exchange Policy

If you’d prefer an exchange instead of a refund, we can replace the product with the correct or similar item (subject to availability).

Tnd returns.